Accessibility statement

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

This website launched in March 2018.

How accessible the site is

We know some parts of this website aren’t fully accessible.

What to do if you have problems or queries

If you have any accessibility problems or feedback, please visit our contact page.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility

Digital Drive Durham is committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 ( we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 ( AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

Information about which areas of the website fail.

  • elements: elements with role=img do not have accessible names, failing success criterion 1.1.1

  • elements: empty button element with no accessible name, failing success criterion 4.1.2

  • background colours: some text / background colours do not have enough contrast, failing success criterion 1.4.3

  • forms: some have blank labels or titles, which fails success criterion 4.1.2

  • headings: empty headings fail success criterion 2.4.6

  • images: alt text should not be an image file name, failing success criterion 1.1.1

  • images: animated images over 5 seconds long that can't be paused or stopped, failing success criterion 2.2.2

  • elements: img elements doesn’t have an alt attribute, failing success criterion 1.1.1

  • elements: some elements do not contain text or an img with an alt attribute, failing success criteria 2.4.4, 2.4.9 and 4.1.2

  • elements: SVG elements with graphic role attributes do not have an accessible name, failing success criterion 1.1.1

  • document titles: some documents have no title failing success criterion 2.4.2

  • outline / border style: the stylesheet makes it difficult to see the dotted link focus outline, failing success criterion 2.4.7

  • stylesheets: some content is in stylesheet, making it unavailable to screen readers and users who are not using the stylesheet, failing success criterion 1.3.1

  • Links: we are aware that some links do not visibly change failing success criterion 2.4.7


Accessibility Roadmap


As stated in the non-compliance section, the known issues are listed below:

  • HTML – the underlying code used to create this website.

  • CSS – used to describe how HTML elements are displayed on this website.

  • JavaScript – a development language used to program behaviours on this website.

  • 3rd Party Functionality

  • Content - this could include web page content or associated PDFs on this website.


A program of work is now underway to address these issues and involves working with Durham County Council’s in-house developers/designers as well as third party functionality providers.

We aim to resolve the above items by June 2022.

Content that’s not within the scope of the accessibility regulations


  • PDFs/documents (pre September 2018): PDFs or other documents published before 23 September 2018 or documents that are not essential to providing our services

  • pre-recorded audio and video published before 23 September 2020

  • live audio and video

  • interactive maps unless they provide core information

How we test the site


We re-assess a website or system for accessibility whenever it undergoes a major modification.

We check all new content we add.